Faq

FREQUENTLY ASKED QUESTIONS

Q & A

DO YOUR PRICES INCLUDE VAT?

Where applicable our prices include VAT, including our delivery charge. Please do make us aware at the time of placing your order if you require a VAT invoice.

WHERE DO WE DELIVER?

We only deliver to mainland UK addresses. Delivery can be made to other parts of the UK but this should be arranged with a member of our sales team before placing the order as delivery cost may be different – as may transit time.

HOW MUCH DOES DELIVERY COST?

Our standard delivery charge for orders below £60.00 to UK mainland addresses is £4.99 (excluding the Scottish Highlands and Off-Mainland), FREE delivery in orders above £60.00 ( based on weights up to 20kg).

CAN I GET FREE HOME DELIVERY?

We offer free delivery on all standard orders over £60 except for deliveries to the Scottish Highlands and Off-Mainland.

WHEN WILL I GET MY ORDER?

Deliveries will normally be Monday to Friday. Please allow up to 48 H delivery ( excluding weekends and bank holidays ).

WHAT HAPPENS IF I’M NOT GOING TO BE HOME TO SIGN FOR THE DELIVERY?

If you are not going to be home to sign for your delivery please leave instructions when placing your order.

WHAT IF PATAKA FOODS CANNOT SEND ALL OF MY ORDER?

If we are unable to completely fulfil your order, we will contact you with alternative options. Should you wish to amend or cancel your order your final invoice will be adjusted.

HOW DO I CHANGE MY DELIVERY ADDRESS OR DATE?

If you need to change your delivery address or date please email us on sales@patakafoods.co.uk and we will amend your order accordingly.

CAN I HAVE MY ORDER DELIVERED TO SEVERAL DIFFERENT ADDRESSES?

Yes but there will be a separate delivery charge to each address.

CAN I ADD SOMETHING TO MY ORDER?

Should you wish to add another item or change the contents of your order please email us on sales@patakafoods.co.uk giving a contact number and one of our sales team will contact you to amend your order.

CAN I CANCEL MY ORDER?

You can cancel your order at any time as long as it hasn’t already been dispatched. However you can return any unwanted items for a refund once you’ve received your order, (please, check our return policy for further information ).

CAN I RETURN UNWANTED GOODS?

At Pataka Foods we offer a discretionary “goodwill” returns and refund policy but we can’t accept returns on short shelf-life or perishable items that would be unsaleable on their return. This doesn’t affect your statutory rights.( please, check our return policy for further information ).

HOW CAN I RETURN UNWANTED GOODS?

Please contact us for our returns delivery address. Please note that we cannot take responsibility for paying for the cost of returning the item.

MY ORDER NEVER ARRIVED!

Do not panic, we are here to help you at any time & will provide you an immediate solution. Check the order status on your account if you are not satisfied please message us through live chat, call or email us. We will respond almost immediately.